Booking Terms and Conditions

Booking Terms and Conditions

I agree with the terms, conditions and processing data in accordance to valid regulations of personal data protection.

  1. According to filled in reservation form the central booking department will send an non-obligatory offer for the requested accommodation facility. The personal data are used only for booking purposes. They can't be provided to any third part. By this method of payment the price is increased by 2.9% (bank charge)
  2. In case of acceptance of the offer by the Customer Central reservation departement will send the invoice for services (stay) via E-mail. Guaranteed reservations are provided ​​based on prepayment.

    The payment can be settled by:

    1. credit card (VISA, VISA Electron or EC/MC) on the secure bank pages of Tatra banka Inc. - Card Pay System
    2. international bank transfer - all charges have to be paid by the remitter. The copy of the bank remittance should be sent up to date of due – E-mail: rezervacie@travelguide.sk, Fax: +421 (0)35 7713149.
  3. The voucher will be sent via E-mail after receiving the payment confirmation.
  4. Only changes / cancellations sent to the address rezervacie@travelguide.sk can be accepted.
  5. Working Hours our reservation departments: Monday - Friday, 08:00 to 17:00 (8 a.m.-5 p.m. CET).
  6. a) Cancellation policies - up to 14 persons

    Date of cancellation

    Cancellation fee

    over 35 days prior to arrival

    10% of the ordered services (minimum 9,- € / person)

    20-34 days prior to arrival

    25% of the ordered services (minimum 9,- € / person)

    12-19 days prior to arrival

    50% of the ordered services (minimum 9,- € / person)

    6-11 days prior to arrival

    75% of the ordered services (minimum 9,- € / person)

    less then 6 days prior to arrival

    100% of the ordered services

    b) Cancellation policies - from 15 persons

    Date of cancellation

    Cancellation fee

    over 60 days prior to arrival

    115,- EUR / group - handling fee

    40-60 days prior to arrival

    25% of the ordered services (minimum 115,- € / person)

    15-39 days prior to arrival

    50% of the ordered services (minimum 115,- € / person)

    6-14 days prior to arrival

    75% of the ordered services (minimum 115,- € / person)

    less then 5 days prior to arrival

    100% of the ordered services

  7. The overpayment – prepaid amount reduced by cancellation or handling fee - will be refunded via bank transfer or by Eurocheque. Clients used their credit card for prepayment, will receive the overpayment directly to their account (credit to card).

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