Booking Terms and Conditions

Booking Terms and Conditions

I agree with the terms, conditions and processing data in accordance to valid regulations of personal data protection.

  1. According to filled in reservation form the central booking department will send an non-obligatory offer for the requested accommodation facility. The personal data are used only for booking purposes. They can't be provided to any third part. By this method of payment the price is increased by 2.9% (bank charge)
  2. In case of acceptance of the offer by the Customer Central reservation departement will send the invoice for services (stay) via E-mail. Guaranteed reservations are provided ​​based on prepayment.

    The payment can be settled by:

    1. credit card (VISA, VISA Electron or EC/MC) on the secure bank pages of Tatra banka Inc. (Card Pay System) - in this method of payment the price is increased by 2.9% (bank charge)
    2. international bank transfer - all charges have to be paid by the remitter. The copy of the bank remittance should be sent up to date of due – E-mail: rezervacie@travelguide.sk, Fax: +421 (0)35 7713149.
  3. The voucher will be sent via E-mail after receiving the payment confirmation.
  4. Only changes / cancellations sent to the address rezervacie@travelguide.sk can be accepted.
  5. Working Hours our reservation departments: Monday - Friday, 08:00 to 17:00 (8 a.m.-5 p.m. CET).
  6. The cancellation fee is depending on cancellation conditions of provider (hotel, pension, etc.).
  7. a) Cancellation policies - up to 14 persons

    Date of cancellation

    Minimum Cancellation fee

    over 60 days prior to arrival

    25% of the ordered services (minimum 9,- € / person)

    30-59 days prior to arrival

    45% of the ordered services (minimum 9,- € / person)

    12-29 days prior to arrival

    65% of the ordered services (minimum 9,- € / person)

    6-11 days prior to arrival

    85% of the ordered services (minimum 9,- € / person)

    less then 6 days prior to arrival

    100% of the ordered services

    b) Cancellation policies - from 15 persons

    Date of cancellation

    Cancellation fee

    over 60 days prior to arrival

    115,- EUR / group - handling fee

    40-59 days prior to arrival

    25% of the ordered services (minimum 115,- € / person)

    15-39 days prior to arrival

    50% of the ordered services (minimum 115,- € / person)

    6-14 days prior to arrival

    75% of the ordered services (minimum 115,- € / person)

    less then 5 days prior to arrival

    100% of the ordered services

  8. The overpayment – prepaid amount reduced by cancellation or handling fee - will be refunded via bank transfer or by Eurocheque. Clients used their credit card for prepayment, will receive the overpayment directly to their account (credit to card).

  9. Cancellation is booked on the first working day after the reciving of cancellation.

Additional information regarding cancellation conditions and service complaints

1. The operator undertakes to provide the client with cooperation in arranging the cancellation of the service. In case of cancellation of the service, the operator is obliged to return the payment provided to the client minus the cancellation fee only at the moment when these funds are received from the service provider, as long as they have already been paid to the service provider. If not agreed otherwise, and if we do not agree otherwise with the client, a cancellation fee applies according to the above conditions.

2. The operator is not responsible for the accommodation and services provided in the accommodation facility chosen by the client.

3. The operator is not responsible for any financial or other losses caused by non-compliance with the terms of service provision declared on its pages or on the pages of service providers.

4. In the event that the operator is listed as the service provider in the service offer, the client is obliged to complain about the services and the stay with the operator upon starting the stay, during its duration or no later than 14 days after the end of the stay. Contact details for complaints are given in the e-mail communication and in the accommodation voucher, vouchers that the client receives after the total payment of the stay.

5. If the client does not make a claim within the specified period and in the manner according to the previous sentences, his rights to make a claim expire.

6. The operator is obliged to handle the complaint according to point 4 within 30 working days of its delivery.

7. In the event that the client is not satisfied with the handling of the complaint by the seller, or the client has turned to the seller with a request for correction and is not satisfied with the way in which the seller handled his complaint, or if he believes that the seller has violated his rights, he has the client has the right to contact the seller with a request for correction. If the seller responds negatively to such a request or does not respond to it within 30 days from the date of its delivery, the client has the right to submit a proposal to initiate alternative dispute resolution to the alternative dispute resolution entity. The subject of alternative dispute resolution is "Slovenská obchodná inšpekcia, Prievozská 32, P.O. Box 5, 820 07 Bratislava 27", or another relevant authorized legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (the list is available at www.mhsr.sk). The client is entitled to choose the subject of alternative resolution of consumer disputes.