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1. According to filled in reservation form the central booking department will send an non-obligatory offer for the requested accommodation facility.
The personal data are used only for booking purposes. They can't be provided to any third part.
2. In case of acceptance - quaranteed booking - the booking department will send via E-mail an payment invoice for the ordered services.
The payment can be settled by:
a. credit card (VISA, VISA Electron or EC/MC) on the secure bank pages of Tatrabanka Inc. - Card Pay System
b. international bank transfer - all charges have to be paid by the remitter. The copy of the bank remittance should be sent up to date of due - Fax: +421 (0)35 7713149, E-mail: hepexck@hepex.sk.
3. The voucher will be sent via E-mail after receiving the payment confirmation.
4. Only changes / cancellations sent to the address hepexck@hepex.sk can be accepted.
5. Cancellation policies - up to 14 persons
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Date of cancellation
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Cancellation fee
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over 35 days prior to arrival
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9,- EUR / person - handling fee
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28-34 days prior to arrival
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10% of the paied amount (minimum 9,- EUR/person)
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21-27 days prior to arrival
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20% of the paied amount (minimum 9,- EUR/person)
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14-20 days prior to arrival
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40% of the paied amount (minimum 9,- EUR/person)
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7-13 days prior to arrival
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60% of the paied amount (minimum 9,- EUR/person)
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3-6 days prior to arrival
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80% of the paied amount (minimum 9,- EUR/person)
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less then 3 days prior to arrival
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100% of the paied amount
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6. Cancellation policies - from 15 persons
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Date of cancellation
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Cancellation fee
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over 60 days prior to arrival
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115,- EUR / group - handling fee
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35-60 days prior to arrival
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10% of the paied amount (minimum 115,- EUR/person)
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28-35 days prior to arrival
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30% of the paied amount (minimum 115,- EUR/person)
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14-27 days prior to arrival
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50% of the paied amount (minimum 115,- EUR/person)
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6-14 days prior to arrival
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75% of the paied amount (minimum 115,- EUR/person)
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less then 5 days prior to arrival
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100% of the paied amount
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7. The overpayment – prepaied amount reduced by cancellation or handling fee - will be refunded by Eurocheque. Clients, who used their credit card for prepayment, will receive the overpayment directly to their account (credit to card).
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